Refund and Returns Policy
Effective Date: January 14, 2025

At Sportswear Store, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help. Please review our Refund and Returns Policy for information on how we handle returns and refunds.

1. Returns Eligibility

You may return items within 30 days of receiving your order for a full refund or exchange, provided the items meet the following criteria:

  • The item is unused, in its original condition, and with all original packaging and tags intact.
  • The item is not marked as final sale or non-returnable in the product description.
  • The item is not damaged or altered in any way.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@sportswearstore.click or call (970) 203-0624 to request a return authorization.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Once your return request is approved, you will receive return instructions and a return address.
  4. Securely pack the item(s) in the original packaging and ship them back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to our error.

3. Refund Process

Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

4. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team to discuss your options. Exchanges are subject to availability, and you may need to return the original item before a replacement is sent.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a return or replacement, and we will cover the cost of return shipping for damaged or defective items. Please provide photos of the damage or defect for faster processing.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Items marked as final sale or clearance
  • Personal care products, such as socks or underwear, for hygiene reasons

7. Late Returns

Returns made outside of the 30-day return window will not be accepted, and no refund or exchange will be processed.

8. Shipping Fees

Shipping fees are non-refundable unless the return is due to an error on our part (e.g., receiving the wrong item or a damaged product). Return shipping costs are the responsibility of the customer, except in cases of defective or damaged products.

9. Changes to Our Refund and Returns Policy

We may update this Refund and Returns Policy from time to time. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

Thank you for choosing Sportswear Store. We are committed to providing you with high-quality products and excellent customer service.